Terms & Conditions

Terms & Conditions

1. Definitions

In these Terms & Conditions:

"Company" means Larry O'Keeffe Furniture.

"Customer" means the person, business or organisation purchasing goods from the Company.

"Goods" means any furniture, mattresses, accessories, home furnishings or other products supplied by the Company.

These Terms & Conditions govern all sales made by the Company and form the entire agreement between the Company and the Customer unless otherwise agreed in writing.

No waiver, concession or variation by the Company shall affect any of its rights under these Terms & Conditions.

2. Orders

All orders placed through our website, by telephone, by email or in-store are subject to acceptance by the Company.

The Company reserves the right to refuse, cancel or amend any order where:

  • Goods are unavailable.
  • Pricing errors have occurred.
  • Payment cannot be authorised.
  • Fraudulent activity is suspected.
  • Circumstances outside the Company's control prevent fulfilment.

Where an order cannot be fulfilled, any payment received will be refunded.

3. Pricing

All prices displayed are in Euro (€) and include VAT where applicable.

Delivery charges, surcharges and additional services will be clearly identified before completion of the order.

While every effort is made to ensure pricing accuracy, genuine pricing errors may occasionally occur. In such circumstances, customers will be informed as soon as reasonably possible and given the option to proceed at the correct price or cancel the order.

If we are unable to contact the customer regarding a pricing error, the order may be cancelled and any payment received refunded.

4. Delivery

Delivery estimates are provided as guidance only and are not guaranteed delivery dates.

Delivery times may vary due to supplier availability, transport issues, weather conditions or other circumstances beyond the Company's control.

Risk in the Goods passes to the Customer upon successful delivery and acceptance of the Goods.

Customers are responsible for ensuring that adequate access is available for delivery of the Goods.

Additional charges may apply where delivery cannot be completed due to restricted access, failed delivery attempts or inaccurate information supplied by the Customer.

5. Title to Goods

Ownership of the Goods remains with the Company until payment has been received in full.

Once payment has been received and the Goods have been delivered, ownership transfers to the Customer.

6. Cancellations Before Delivery

Customers may request cancellation of an order before it has been fulfilled.

Cancellation requests should be submitted through the customer account area:

Access Your Customer Account

Customers may also contact our Customer Service team for assistance.

Once submitted, cancellation requests will be reviewed by the Company and customers will be notified of the outcome.

The Company reserves the right to refuse cancellation requests where:

  • Goods have already been dispatched.
  • Goods are made-to-order, bespoke or customised.
  • Supplier production or procurement has commenced for special-order items.
  • The order otherwise falls within a lawful exemption to cancellation rights.

Any approved refund will be returned using the original payment method used for purchase.

7. Returns and Right of Withdrawal

Customers purchasing online have the right to request a return within 14 days of receiving their Goods, subject to applicable consumer protection legislation.

Return requests should be submitted through the customer account area:

Access Your Customer Account

Customers may also contact our Customer Service team if assistance is required.

Once submitted, return requests will be reviewed by the Company and customers will be provided with instructions for returning the Goods where applicable.

Returned Goods must:

  • Be complete.
  • Include all supplied components and accessories.
  • Be returned within the applicable period.
  • Be in a condition suitable for resale.

Customers are responsible for return shipping costs unless the Goods are faulty, damaged or incorrectly supplied.

The Company may offer a collection service for eligible returns at an additional charge.

8. Condition of Returned Goods

Customers may inspect Goods in the same manner as they would in a retail showroom.

Where returned Goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality, the Company reserves the right to make a deduction from any refund to reflect any loss in value.

Examples may include:

  • Furniture that has been assembled.
  • Missing or damaged packaging.
  • Missing parts or accessories.
  • Signs of use, wear, damage or staining.
  • Goods no longer suitable for resale as new.

Any such deduction will be assessed on a case-by-case basis following inspection of the returned Goods.

9. Excluded Goods

Unless faulty, the following items are excluded from return:

  • Made-to-order products.
  • Bespoke or customised products.
  • Special-order products sourced specifically for a customer.
  • Floor models.
  • Display models.
  • Mattresses removed from their original sealed packaging.
  • Products identified at the time of sale as non-returnable.

Nothing in these Terms & Conditions affects a customer's statutory rights under applicable consumer protection legislation.

10. Damaged, Faulty or Incorrect Goods

Customers should inspect Goods upon delivery.

Any damaged, defective, incomplete or incorrect Goods should be reported as soon as reasonably possible and preferably within 3 days of delivery.

Customers may be asked to provide photographs and supporting information.

Where a claim is validated, the Company may:

  • Repair the Goods.
  • Supply replacement parts.
  • Replace the Goods.
  • Offer a refund.

The remedy offered will depend on the nature of the issue and applicable consumer protection legislation.

11. Refunds

Approved refunds will be processed using the original payment method used for purchase.

Refunds are normally processed within 10 working days of receipt and inspection of returned Goods.

Any collection charges, agreed deductions for loss in value, or other lawful adjustments will be clearly communicated before a refund is finalised.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Ireland.

Any dispute arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the Irish courts.